Public purchases are currently closed. Photo validation takes no payment; approved operator API tests are separate.
Updated October 18, 2026
One purchase, one attempt
When enabled, each $4.99 purchase authorizes one video generation attempt before applicable checkout tax. There are no credit bundles, subscriptions or automatic paid retries. Reopening an existing task only queries the original request.
What is eligible for review?
A verified payment with no generation submitted, a confirmed technical generation failure, or provider input rejection is eligible for a full refund review. The remaining collected amount, including any refundable collected tax, is reviewed against the actual charge.
A completed result with face, story or other quality concerns is reviewed individually. Exact likeness, exact shot timing and a particular creative interpretation are not guaranteed. Explain the problem before the 24-hour video retention window closes where possible, so it can be checked.
How to request a refund
In the browser used for checkout, open My orders (available when purchases open), choose the order and describe the issue. The in-app review window is seven days after payment. For older issues, an unexpected charge or lost browser access, contact support with the Waffo receipt or order reference. Do not send card numbers or private portraits.
Submitting a refund request freezes an unused purchase. Pending or uncertain generations must be checked first; neither stopping browser polling nor deleting a local record cancels a provider request. There is no automatic new generation or second charge.
Refund states and settlement
A refund request is reviewed by the operator. If approved, a full remaining refund ticket is submitted to Waffo once. Processing and unconfirmed requests are not resubmitted automatically. Only a verified refund success notification records returned funds. Failed refunds remain visible for operator follow-up.
The payment method and Waffo determine settlement time. We do not promise instant refunds or display a successful refund before confirmation. Any partial refund received is recorded separately; it does not create a new video entitlement. These rules do not limit independently applicable transaction rights.
Download expiry and copies
Completed videos can be downloaded for 24 hours after completion. Keep your own MP4. Expiry does not automatically create a new paid attempt. Contact support if a technical delivery issue prevented a download.